3DWalker LLC – Privacy Policy

Effective Date: January 2025
Website: https://3dwalker.com

1. Introduction

3DWalker LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, booking our services, or interacting with our content, you agree to the terms outlined in this policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information when you:

  • Book a session through our scheduling system (Spiro)
  • Fill out a contact or inquiry form
  • Request a quote
  • Subscribe to updates or newsletters
  • Send us an email or message

This may include:

  • Name
  • Email address
  • Phone number
  • Property address
  • Property square footage and details
  • Scheduling preferences
  • Payment information (processed securely by third-party providers)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type (desktop, mobile, tablet)
  • Browser type
  • Pages visited and time spent
  • Referring website
  • General location (city/region)

We use tools such as:

  • Google Analytics
  • Log files
  • Cookies or similar tracking technologies

This helps us improve user experience and website performance.

2.3 Media Related Information

When you book services, we may capture:

  • Photos, videos, 3D scans, floor plans, and drone footage of the property
  • Metadata associated with these media assets
  • Internal notes about property features (to assist with editing and delivery)

This information is used strictly to produce and deliver the services you request.

3. How We Use Your Information

We use your information to:

  • Provide and manage our media services
  • Schedule appointments and send confirmations
  • Deliver your photos, 3D tours, floor plans, and video files
  • Communicate about project status or follow-up questions
  • Improve our website, content, and service offerings
  • Process payments and invoices
  • Provide customer support
  • Send optional updates (if you have opted in)

We do not sell your personal information to anyone.

4. How We Share Information

We may share information with trusted third parties that help us operate our business, including:

4.1 Service Providers

  • Spiro (scheduling & booking)
  • Payment processors (Stripe, Square, or similar)
  • Hosting providers (for delivering photo galleries and 3D tours)
  • Analytics tools (Google Analytics)

These partners only receive the information necessary to perform their services and are prohibited from using it for other purposes.

4.2 Legal Requirements

We may disclose information if required:

  • To comply with laws or legal processes
  • To protect our rights, property, or safety
  • To prevent fraud or misuse

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Analyze site traffic
  • Save your preferences (such as slider selections on the pricing page)
  • Measure marketing performance

You may disable cookies in your browser settings. Please note some site features may not function correctly without them.

6. Data Security

We implement safeguards to protect your information, including:

  • Secure data transmission (HTTPS encryption)
  • Secure storage of project media
  • Limited access to customer data
  • Trusted third-party payment processing

Despite these safeguards, no online system can be 100% secure. We encourage you to use strong passwords and avoid sharing sensitive details unnecessarily.

7. Data Retention

We retain:

  • Customer contact information for ongoing communication and record-keeping
  • Project files (photos, 3D tours, floor plans, drone content) for up to 24 months, unless otherwise requested
  • Payment records as required by law

You may request that we delete your data at any time (see Section 9).

8. Children’s Privacy

Our services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.

9. Your Rights & Choices

You may request to:

  • Access the personal information we have about you
  • Correct your information
  • Delete your data
  • Withdraw consent to marketing emails
  • Request details on how your data is used

To submit a request, please contact us at:
privacy@3dwalker.com

We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may include links to:

  • Real estate platforms
  • 3D tour hosting services
  • Social media platforms
  • Partner websites

These third-party sites have their own privacy policies. We are not responsible for their content or practices.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”

Continued use of our website after updates means you accept the revised policy.

12. Contact Us

For questions about this Privacy Policy or data practices, contact:

3DWalker LLC
Long Island, New York
Email: privacy@3dwalker.com
Website: https://3dwalker.com